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Opened Nov 29, 2025 by Catherine Clancy@catherineclanc
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Fixing problems with directory synchronization for Microsoft 365 Microsoft 365 Enterprise Microsoft Learn

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Outlook’s ability to connect to the mail server may be blocked by firewalls or antivirus software. After you’re satisfied, turn off your firewall or antivirus program for a while. If it does, Repair Outlook Profile Online you might need to include Outlook exceptions in the settings of your security program. The sync will fail if the groups you selected to load users from no longer exist in Azure AD.

Methods to fix Microsoft Outlook syncing error

Tempted to create a Test Shared Mailbox, but thinking that wouldn't be an accurate test for inbound mail, etc. or just actually tested by the Users at all.There are various methods to resolve the Outlook sync issues, including manual and third-party solutions.The sync does not delete users but rather sets them to inactive.These are the only two I've seen have this issue and I was wondering if you've seen this and figured out a 'fix'?This software also has a splitter option to split large-sized PST files into smaller ones, helping users prevent oversized PST file issues.Before finding solutions, we suggest that users check their internet connection.I have a couple of Users and a Shared Mailbox that were migrated and both Users are experiencing issues with the Shared Mailbox updating on a regular basis.

This blog talks about the causes behind Outlook synchronization errors and a few solutions to fix Outlook sync issues. We have shared five manual methods in this blog to resolve the Outlook syncing errors. Apart from this, we also discuss the Shoviv OST to PST Converter Tool, a professional way to repair, recover, and convert Outlook data files. This solution will be beneficial for users who are facing Outlook syncing issues because of corrupted PST or OST files.

Common Causes of Sync Issues in Outlook

Find out what to do if you are having issues with syncing users or groups from Microsoft 365. Once you have completed the steps to fix Outlook sync errors, kindly check if the error has been fixed or not. The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To make sure there are no issues, click Test Account Settings to test the connection.

[Answered] Secured OST to PST Converter for OST to PST Conversion

So, follow the below steps to reset Microsoft Outlook settings. The sync does not delete users but rather sets them to inactive. The idea is to provide a recycle bin of users who you can delete when you no longer need them. You can view your inactive users on fix MFA prompts not working the Users page and delete them as you see fit.

What should I do if my sync failed due to authentication issues?

If users are facing syncing issues in Outlook due to corrupt Outlook data files, they must choose a professional tool, like Shoviv OST to PST Converter Tool. This software allows users to process numerous OST files at once without any size limitations. Moreover, it maintains the folder hierarchy and metaproperties of the data when processing Outlook data files. This tool also helps users fix Outlook syncing issues by repairing OST or PST files and syncing the data smoothly. Here, we will discuss the five manual methods to send/receive error 0x800CCC0E fix fix sync issues in Outlook or OWA.

Fixing problems with directory synchronization for Microsoft 365

Typically this is because the selected groups have been deleted from Azure AD since the M365 sync was configured on your account. After viewing, see fixing problems with directory synchronization for Microsoft 365 to correct any identified issues. There can be several reasons for the Outlook synchronization error. Before we know the solutions, we will understand a few common causes of the Outlook sync problem. To get the sync working you will either need to delete users or have the user limit on your account increased. If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list.

What privileges do I need to authorise the M365 sync?

It is possible for a corrupted Outlook profile to impede synchronization. After these instructions, ensure the sync settings are correct and check everything is working well. This means that the authentication setup for your sync is no longer valid.

Use the Microsoft Support and Recovery Assistant

If the connection is poor, consider restarting your modem/router or moving to a more reliable network. We're in the process of migrating from On-Premise Exchange to O365. I have a couple of Users and a Shared Mailbox that were migrated and both Users are experiencing issues with the Shared Mailbox updating on a regular basis. Additionally, you might want to make a new profile and make it the default to see if it fixes the problem. These are the only two I've seen have this issue and I was wondering if you've seen this and figured out a 'fix'?

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Reference: catherineclanc/repair-outlook-profile-online1993#1