Skip to content

  • Projects
  • Groups
  • Snippets
  • Help
    • Loading...
    • Help
    • Support
    • Submit feedback
    • Contribute to GitLab
  • Sign in / Register
1
1064251
  • Project
    • Project
    • Details
    • Activity
    • Cycle Analytics
  • Issues 19
    • Issues 19
    • List
    • Boards
    • Labels
    • Milestones
  • Merge Requests 0
    • Merge Requests 0
  • CI / CD
    • CI / CD
    • Pipelines
    • Jobs
    • Schedules
  • Packages
    • Packages
    • Container Registry
  • Wiki
    • Wiki
  • Snippets
    • Snippets
  • Members
    • Members
  • Collapse sidebar
  • Activity
  • Create a new issue
  • Jobs
  • Issue Boards
  • Brandi Cabrera
  • 1064251
  • Issues
  • #12

You need to sign in or sign up before continuing.
Closed
Open
Opened Nov 03, 2025 by Brandi Cabrera@brandicabrera
  • Report abuse
  • New issue
Report abuse New issue

Outlook wont open or is stuck at loading profile

There are different steps to take if you are on Windows (you'll need to locate the Search Index) or Mac (use Spotlight). First, let's read about how to check if Outlook is indexing on Windows. A laggy search is one of the most common Microsoft Outlook problems. It may arise at different times, depending on your platform or device. Sometimes, it may be your Outlook app itself that is damaged. Not to worry, you can use the built-in Microsoft Office repair utility to get it back in order.

Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Corrupted Outlook files are a common cause related to Outlook. To rectify/repair it, Microsoft has provided an inbuilt utility called Scanpst.exe. As a result, you can choose any of the troubleshooting solutions accordingly.

This tool scans the Outlook data file for errors and fix them easily. But if you know what might be causing the problem and follow the steps to fix it, you can usually make things better quickly. Understanding why these errors happen and using the right solutions helps make emailing easier in Outlook. As a result, you can keep communicating without any interruptions or hassle. We have recently received some reports of users who are experiencing issues with subscribing to .ics/ical calendars.

If you have a large number of items in any single folder, you may experience performance issues during certain operations. For more information, see Outlook performance issues when there are too many items or folders in a cached mode .ost or .pst file. When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors. If your antivirus software includes integration with Outlook, you may experience performance issues.

Some add-ins (or even only one) may be interfering with Outlook, thereby preventing the app from opening. Here's how to disable add-ins to check if they're the problem. If you have logged in to your @live.com email address in the last 12 months but don't remember the password, you can try the Microsoft Recovery Form.

How to resolve Outlook errors detected in an OST file?Method 1: Restart and open Outlook in Safe Mode. ...Method 2: Repair OST file using Inbox Repair Tool. ...Method 3: Delete and recreate the Outlook profile. ...Method 4: Repair OST file and convert OST to PST with EdbMails.

Check the status bar at the bottom of the screen to see if another process is steps to fix Outlook not opening running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com. You might need to set Windows Update to automatically download and install recommended updates.

Now, check if ‘Something is wrong with one of steps to fix Outlook not opening your data files and Outlook needs to close’ is solved. The Inbox Repair Tool is an in-built utility from Microsoft to overcome the Outlook PST file corruption issues. Users can fix Outlook PST files using this utility, but firstly you need to locate the Inbox Repair Tool (ScanPST.exe) in their system. We are going to share a table below with the default location of this utility for different Outlook versions, like Outlook 2010, 2013, or 2019. In earlier versions of Outlook, we previously recommended that you use the Scanost.exe tool for errors that occur with your offline Outlook Data File (.ost).

In the first place, check whether your antivirus is up-to-date. Reliable and trusted antivirus software vendors do care about compatibility with Microsoft Office applications, so there steps to fix Outlook not opening is a good chance that the issue is fixed in their latest update. If the above does not help, turn off the antivirus and see if it brings Outlook back to life.

Still, like other apps, Outlook also runs into issues sometimes. A free demo version of the software is available to download. You just need to install the software and you are all good to run the software. With the demo version itself, you can recover and see the recovered data. When the exact reason for the error is not known you have to try multiple methods to fix steps to fix Outlook not opening the error. Here, we present you with distinct methods that can help to fix the error.

You can automatically repair your Office program files to resolve such problems as Outlook freezing or not responding. To manage your mailbox by reducing the size of the Outlook data file, see steps to fix Outlook not opening Reduce the size of Outlook Data Files (.pst and .ost). Your profile stores a variety of settings that control how Outlook looks and feels.

Avoid using unstable or low internet connection and use a reliable and high-speed internet connection with reasonable download/upload speed. You must have encountered Outlook Connection Error occasionally. The reason behind this error is an invalid entry of the target steps to fix Outlook not opening machine, problems with DNS resolution or an incorrect IP address. Resolve this error by verifying the server’s name or checking the DNS resolution. Some common Outlook errors are listed below with the solutions to fix them. Let’s find out the reasons that caused this error and acquire a knowledge of how you can tackle these errors.

Assignee
Assign to
None
Milestone
None
Assign milestone
Time tracking
None
Due date
None
0
Labels
None
Assign labels
  • View project labels
Reference: brandicabrera/1064251#12